Privacy Policy

Account information: name, email address, phone number, and password credentials for studio owners, staff, and members.

Studio and membership information: studio details, membership packages, class bookings, attendance, invoices, and payment records.

Optional profile information members choose to add, such as date of birth, emergency contact, and medical notes relevant to training.

Technical information: login events, device and browser type, and usage logs used for security and troubleshooting.

To provide the service: running schedules and bookings, generating invoices, processing payments, and sending service emails such as booking confirmations and payment receipts.

To keep the platform secure: detecting abuse, enforcing tenant isolation, and auditing administrative actions.

We do not sell personal information, and we do not use member data for advertising.

When you join a studio on Pulse Studio, your profile, bookings, and payment history are visible to that studio’s administrators and authorised staff. Your studio is responsible for how it uses that information outside the platform.

We use trusted processors to run the platform: Google Firebase (hosting, authentication, and database), PayFast (payment processing), and Resend (transactional email). Each processes data only as needed to provide their service to us.

Payment card details are handled by the payment provider and are never stored on Pulse Studio servers.

We keep personal information for as long as the related account is active, and afterwards only as long as needed for legal and accounting obligations. Financial records such as invoices may be retained for the periods required by South African tax law.

Under POPIA you may request access to, correction of, or deletion of your personal information. Members can manage most profile information directly in the app or portal; for anything else, contact us and we will respond within a reasonable time.

You may also lodge a complaint with the Information Regulator of South Africa.

Data is encrypted in transit, access is scoped per studio (tenant) and per role, and administrative actions are audit-logged. No system is perfectly secure, but we review and harden our controls on an ongoing basis.

If we make material changes to this policy we will notify account holders by email or in the portal before the changes take effect.